Delivery

How you receive Cain

Cain is software access on a dedicated server. No physical shipping, no packages, no waiting — your activation link arrives via the contact you provided at checkout, and you connect your Telegram yourself during onboarding.

What happens after payment

After successful payment, a dedicated Hetzner server is provisioned for you and a welcome email arrives at the address used at checkout. This typically takes up to 2 hours; if Hetzner is under load, up to 24 hours.
The email contains your activation link to Cain and a short setup guide.
During activation you connect your Telegram and link your existing LLM subscription (ChatGPT Plus, Claude Code, or Codex) through the provider’s own secure login (OAuth) — your password is never shared with Cain, no API keys, no token meters.
Guided activation takes 5–20 minutes. Support is available on demand at support@cain-ai.com.

What you provide

An active LLM subscription — ChatGPT Plus, Claude Code, Codex, or another supported provider. This is the only ongoing dependency outside the Cain subscription.
Your Telegram account, where Cain lives.
5–20 minutes of focus for the first onboarding pass.

If you cancel later

Before disconnection, Cain bundles your full memory — Life Feed, conversation context, agent notes — into a Markdown archive and delivers it via Telegram. You can also ask Cain to do this at any time, not only on cancellation.
You can open the archive in Obsidian, Notion, Logseq, or any text editor — your context stays portable.
After delivery, the dedicated server provisioned for you is shut down and data is deleted within 7 days. No copies remain on our side.

Support during activation

If activation does not go smoothly, write to support@cain-ai.com. We answer the same business day. Within 14 days of purchase — and before you complete activation — you can request a full refund at any point. See the Refund Policy.